Refund Policy

Last updated: 25 October 2026

1. Scope of Refund Policy

This Refund Policy applies to APRISE Business Hub subscriptions purchased from APRISE FZE LLC ("APRISE", "we", "us"). It forms part of our Terms & Conditions. If this policy and the Terms & Conditions differ on a refund question, this policy applies. It applies to both consumers and business customers, as these terms are defined in the Terms & Conditions.

2. Prepaid Subscriptions

We offer Starter (1 month), Basic (3 months), Pro (6 months) and Premium (12 months) subscription plans. All plans include the same service. The features, prices and duration of each plan are described on this website before you purchase.

Every subscription is paid in advance for the full subscription period, at the price confirmed to you when your subscription is arranged. Subscriptions do not renew automatically, and we do not make any automatic charges.

3. Subscription Activation

Your subscription is activated after we have received your payment and confirmed the activation to you in writing. The subscription period starts on the activation date confirmed to you.

4. Cancellation and Non-Renewal

Because subscriptions do not renew automatically, you do not need to cancel to avoid future charges. At the end of the subscription period, access to the service expires unless you purchase a new subscription.

You can stop using the service at any time before the end of your subscription period. Stopping early does not entitle you to a refund.

5. Refund Eligibility

Payments are non-refundable once a subscription has been activated, except as described in sections 6 to 10. In particular, we do not provide refunds for:

• a change of mind;
• not using the software, or using it less than planned;
• dissatisfaction with features that were described before purchase;
• unused days or months of a subscription period;
• stopping use of the service before the subscription period ends. There is no automatic partial refund for a partially used subscription.

If we end your subscription for a reason that is not caused by your breach of the Terms & Conditions, a refund for the unused part of the subscription period is provided where the applicable law requires it or where we agree to it.

6. Duplicate or Incorrect Payments

If you were charged twice for the same subscription, or charged an amount that differs from the price confirmed to you, we will refund the duplicate payment or the amount charged in error once we have confirmed it.

7. Service Not Activated

If you have paid for a subscription and we are unable to activate it, you may request a full refund of the amount paid for that subscription.

8. Significant Technical Problems

If a significant technical problem on our side prevents you from using APRISE Business Hub, please report it to us so that we can resolve it. If we cannot resolve the problem within a reasonable time, we will review your case and may provide a full or partial refund, taking into account how long the problem affected your use of the service.

9. Mandatory Consumer Rights

Nothing in this policy limits or excludes rights that cannot be limited or excluded under the law that applies to you. If you are a consumer, the consumer protection laws of the country where you live may give you additional rights, for example where the service is not provided as described. Business customers may not have the same rights, depending on the law that applies to them. Where the law requires a refund, we will provide it.

10. Right of Withdrawal in the EU, EEA and UK

If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your subscription contract within 14 days of the day it is concluded, without giving a reason. This right applies to consumers only.

• To withdraw, send us a clear statement by email to aiman@apriseglobal.com before the 14 days end.
• If you expressly asked us to start the service during the withdrawal period, you pay for the part of the service provided until you told us of your withdrawal, and we refund the rest of the price. If you did not, we refund the full price.
• Refunds are made without undue delay and within the time limit set by law, using the original payment method unless we agree otherwise with you.

We send consumers in these countries the withdrawal information and the model withdrawal form together with the payment instructions, before the subscription is purchased. The form is also available from us on request.

11. How to Request a Refund

To request a refund, email aiman@apriseglobal.com and include:

• your name and, if applicable, your company name;
• the email address used for your subscription;
• the plan and the date of payment;
• the reason for your request and, for technical problems, a description of the problem.

12. Refund Review and Processing

We review each request individually and in line with applicable law, and we reply by email with our decision. Approved refunds are paid using the method used for the original payment where possible, or another method agreed with you. The time it takes for a refund to reach you can depend on your bank or payment provider.

13. Payment Disputes

If you have a concern about a payment, please contact us first at aiman@apriseglobal.com. In many cases we can resolve the issue quickly and directly. This does not limit any right you have to raise a dispute with your bank or payment provider.

14. Contact Information

APRISE FZE LLC
License No. 4431709.01
United Arab Emirates
Email: aiman@apriseglobal.com